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Facebook Community Guidelines

Clear communication is at the root of any good relationship. That is why we are excited to share what we are doing in local communities with you. However, because banking is such a highly regulated industry, we have to follow certain rules.

Our Facebook page is public, which means that anyone can see your posts on Facebook and your posts may even show up in serach-engine results (like on Google or Yahoo!). While we want to foster healthy discussion, we may occasionally remove posts that do not fit our community guidelines.

Because our Facebook page is a public page and anyone can participate, we cannot be responsible for views expressed other than our own.

We encourage everyone to:

  • Stay on topic, use common courtesy and be respectful of others
  • Submit your own original content, and avoid content that you know to be fraudulent
  • Do not post someone else's copyrighted work unless you have permission
  • Never post personal, identifying or confidential information

Please note that this page is moderated by Citizens National Bank employees. We will make every effort to respond in a timely manner; however, we cannot guarantee that we will reply to every comment.

Customer Service Inquiries

If you are a Citizens National Bank customer with a specific question about an account, you may receive assistance with banking and personal accounts through our other channels:

Citizens National Bank has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Citizens National Bank channels to help address those concerns as smoothly and effectively as possible.

Moderation Policies

Our Facebook page is moderated by Citizens National Bank employees. All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments or posts that we deem are abusive, inflammatory or otherwise inappropriate. Please note:

  • Our Facebook page is a place for converstaions between and among individuals and Citizens National Bank, and is not a substitute channel for services or general questions. Please visit cnbohio.com for more information about specific products and services.
  • Do not post or transmit material you do not have the right to post or transmit under law (such as copyright, trade secrets or securities) or due to your personal contractual or fiduciary relationships.
  • Our Facebook page may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
  • Our Facebook page is also not to be used to report phishing or criminal activity. If you would like to make a report, please call 1-800-448-0025 and a representative can assist you.
  • Citizens National Bank reserves the right to ban any user from our page without prior written notice or consent for violations of community policies. Any comment(s) posted which we deem to be criminal in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities.

Comment and Posting Policy

We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We may delete comments or posts that we deem to be:

  • Profane, obscene, inappropriate, disruptive or unrelated.
  • Indecent, sexually explicit or pornographic material of any kind - including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
  • Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual entity or organization.
  • Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability.
  • False, inaccurate, libelous or otherwise misleading in any way.
  • Spam, or containing or linking to any kind of virus malware, spyware, or similar program that could cause harm to a user's computer.

For the benefit of healthy discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within that wall post. While we welcome reasonable critiques, we may delete negative comments about Citizens National Bank and/or our competitors that are not relevant and do not add to the overall experience.

We may delete comments that we deem to be off topic, including solicitation. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.

Copyright and Intellectual Property Policies

Please note the following copyright and intellectual property policies:

  • Infringement on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
  • By submitting any content to our Facebook page, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
  • Using our Facebook page to distribute unauthorized copies of copyrighted material, including photos artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
  • Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Facebook page, you are granting Citizens National Bank nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.

Links To Third-Party Sites

We may occasionally post links to third-party sites when we think you will find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.

Privacy and Security Policies

With respect to content collected through our Facebook page, Citizens National Bank follows Facebook's privacy policy, which can be accessed here. Please note that when visiting the official Citizens National Bank Facebook page, when applicable you are also subject to the terms and conditions of Citizens National Bank's privacy policy and general terms of use, as well as Facebook's terms of service and privacy policy. To read Facebook's Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or e-mail addresses in any comment or post. If you do include identifiable information in your comment, your comment or post may be deleted.

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