[Frequently Asked Questions]

Q: What exactly is Citizens OnLine?

A: Citizens OnLine is a convenient, safe and secure way to conduct most of your everyday banking transactions via an Internet connection. Do your banking any day, any time, all from the privacy of your own home or office-or anywhere you have an Internet connection.

Q: What types of accounts can I access through Citizens OnLine?

A: You can access all of your CNB accounts, except credit card accounts.

Q: Is there a fee for using Citizens OnLine?

A: Citizens OnLine is provided as a free service for customers of Citizens National Bank.

Q: How do I get signed up to use Citizens OnLine?

A: If you are a current CNB customer, you can log on right now! Click here for instructions.

Q: How current is the information?

A: The available balance for checking and savings accounts is real-time and will change throughout the day based on your activity. All other account information such as loan and certificate balances are current as of the end of day processing from the night before.

Q: When will my transfers take place?

A: Generally, transfers made prior to 6:00 p.m. EST on regular business days will be credited that same day. Transfers made after 6:00 p.m. EST will be credited on the next regular business day.

Q: Are there limits to the number of transfers I can make?

A: Some accounts, such as checking accounts, have no limits as to the number of transfers you can make. However, many savings accounts, by Federal Regulation, are allowed no more than six transfers per month. If you're unsure whether your account has this restriction please check with an account representative.

Q: Can I change my password?

A: Yes. You can change your password online by clicking the "Change Password" button at the top of the page.

Q: If I sign up for Citizens OnLine will I still receive a statement in the mail?

A: If you wish, you will continue to receive your scheduled statements by mail as usual. However, many Citizens OnLine users prefer having their statements e-mailed directly from the bank. We call this convenient and popular service "E-Statements". Your E-Statement looks exactly like the statement you receive in the mail. To learn more about the benefits of E-Statements click here.

Q: Do I have to own a computer to use Citizens OnLine?

A: No. You can access your accounts from any computer with Internet access-at work, at school, in public libraries, at friends' or relatives' homes, even overseas.

Q: What browser should I use to access Citizens OnLine?

A: We require that you use an Internet browser that supports 128-bit encryption. Either Microsoft Explorer (6.0 or newer); Netscape Navigator (8.0 or newer) or Firefox (1.5 or newer) can be used. We suggest Microsoft Explorer.

Q: How should I set up my monitor for best viewing results?

A: Citizens OnLine is best viewed with 16-bit color (High Color) at a minimum of 800 x 600 resolution.

  • Go to START at bottom left of screen.
  • Go to SETTINGS.
  • Go to CONTROL PANEL.
  • Click DISPLAY.
  • Click the SETTINGS tab. Select your screen resolution (800x600) and color settings (16-bit).