Instagram Community Guidelines

We are always looking for ways to share information with our social media communities. You will now be able to view and engage with Citizens National Bank images and videos on Instagram.

Customer Service Inquiries

For customers coming to our Instagram channel looking for assistance, we are not able to assist you in this platform. If you are a Citizens National Bank customer with a specific question about an account, you may receive assistance with banking and personal accounts through our other channels:

Citizens National Bank has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Citizens National Bank channels to help address those concerns as smoothly and effectively as possible.

Moderation Policies

Our Instagram handle is open to the public, which means you'll be able to see our posts, should you choose to search for our content. While you are able to comment on our Instagram posts, we expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We may delete comments or posts that we deem to be:

  • Profane, obscene, inappropriate, disruptive or unrelated.
  • Indecent, sexually explicit or pornographic material of any kind - including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
  • Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
  • Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability.
  • False, inaccurate, libelous or otherwise misleading in any way.
  • Spam, or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user's computer.

Comment and Posting Policy

For the benefit of healthy discussion, we ask that comments remain on topic. This means that comments should relate to the topic of the Instagram photo or video. While we welcome reasonable critiques, we may delete negative comments about Citizens National Bank, our competitors, partner organizations, vendors, etc. that aren't relevant and don't add to the overall experience.

We may delete comments that we deem to be off topic, including solicitations. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.

Our Instagram page will be moderated by Citizens National Bank employees and other third party partners. Comments will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments that we deem are abusive, inflammatory or otherwise inappropriate. Please note:

  • Our Instagram page is a place for distributing Citizens National Bank image and video content. Conversations between and among individuals and Citizens National Bank are not considered a substitute channel for services or general questions. Please visit for more information about specific products and services. Users are also encouraged to let us know if they like an Instagram post by adding a heart.
  • Do not post material you do not have the right to post under law (such as copyright, trade secrets or securities) or due to your personal contractual or fiduciary relationships.
  • Our Instagram page may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
  • Our Instagram page is also not to be used to report phishing or criminal activity. If you would like to make a report, please call 1-800-262-4663 and a representative can assist you.
  • Citizens National Bank reserves the right to follow, or not follow, any user from our Instagram page without prior written notice or consent for violations of community policies. We will be accepting followers on a limited basis.
  • Any comment(s) which we deem to be criminal in nature, instigates or implies violence toward oneself or another may be reported to the proper authorities.

Copyright and Intellectual Property Policies

Please note the following copyright and intellectual property policies:

  • Infringement on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
  • By submitting any content to our Instagram page, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
  • Using our Instagram page to distribute unauthorized copies of copyrighted material, including photos artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
  • Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Instagram page, you are granting Citizens National Bank nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.

Links To Third-Party Sites

We may occasionally post links to third-party sites when we think you will find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.

Privacy and Security Policies

With respect to content collected through our Instagram page, Citizens National Bank follows Instagram's privacy policy, which can be accessed here. Please note that when visiting the official Citizens National Bank Instagram page, when applicable you are also subject to the terms and conditions of Citizens National Bank's privacy policy and general terms of use, as well as Instagram's terms of service and privacy policy. To read Instagram's Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or e-mail addresses in any comment or post. If you do include identifiable information in your comment, your comment or post may be deleted.


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