Twitter Community Guidelines
Our Twitter page is public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets and your tweets may even show up in search-engine results (like on Google or Yahoo!).
When tweeting with Citizens National Bank, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Tweet your own original content, and avoid content that you know to be fraudulent.
- Never tweet someone else's copyrighted work, unless you have permission.
- Never tweet personal, identifying or confidential information.
If you are a Citizens National Bank customer with a specific questions about an account, you may receive assistance with banking and personal accounts through our other channels:
Because our Twitter handle is public and anyone with a Twitter account can engage with us, we cannot be responsible for views expressed other than our own.
Please note that we may unfollow a user who dramatically changes their mission and objectives, or who we feel violates our community policy.
Citizens National Bank has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Citizens National Bank channels to help address those concerns as smoothly and effectively as possible.
Interacting With Us On Twitter
Our Twitter handle is managed and monitored by Citizens National Bank. We are actively watching what people are saying to and about Citizens National Bank on Twitter to ensure we are receiving and/or offering feedback. However, because of the public nature of the platform, we simply cannot respond to or engage on all issues.
Never disclose any financial information on Twitter. Citizens National Bank will never ask you for your Social Security number, account information, passwords or PINs via Twitter. We are not responsible for the privacy or security practices of Twitter. Please review Twitter's policies here.
In addition, we discourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites. Also, we do not accept or consider unsolicited ideas. Please do not use Twitter to report phishing or criminal activity. If you would like to make a report, please call 1-800-262-4663 and a representative can assist you.
Our Twitter Handle
Tweets to or from @CNBOhio are direct communication with our employees. Please note that if we see tweets regarding questions about Citizens National Bank products, services or career opportunities, we will try to reach out to see how we can help. We want to make your banking experience better. While we will make every effort to respond to your tweets in a timely manner, we cannot guarantee that we will reply to every tweet.
Links To Third-Party Sites
We may occasionally post links to third-party sites when we think you will find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.
Company Profiles on Twitter
To protect your privacy and the privacy of others, please do not include personally identifiable information, such as Social Security numbers, financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.
For the Latest Community Information
Follow @CNBOhio to receive up-to-date information about how Citizens National Bank is empowering consumers, supporting communities and fueling economic growth in the local communities we serve.
For Customer Service
Tweets to or from @CNBOhio are direct communications with our employees. We will do our best to respond, and may also proactively reach out to people who are tweeting about Citizens National Bank products or services.
We are happy to be able to serve our customers in this way. However, there are limits to what we can discuss in a public forum like Twitter. If you have a question about a personal account or other confidential matter, we may request that you send us a direct message through Twitter with your name and phone number. At that point, a Citizens National Bank employee will follow up with you personally to discuss your issue or question in detail.
For the Latest News and Information
Following @CNBOhio lets you stay up-to-date with information about Citizens National Bank.
For Tips and Other Helpful Information
Use Twitter to help you get the most from your money through your daily routine by following @CNBOhio.
If you do not wish to receive these tweets, please do not follow @CNBOhio.
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