Social Media Guidelines

We publish video content to our YouTube channel at youtube.com/cnbohio. We encourage you to subscribe to our channel, share the videos and embed them on your own sites. Please note that we often include additional context and information in the descriptions for the videos, which often lead to our Citizens National Bank website that you might find helpful.

Important Notice

All videos hosted by YouTube are governed by YouTube’s privacy policy and terms of service. These policies apply to your use of YouTube.

If you are a Citizens National Bank customer with a specific question about an account, you may receive assistance with banking and personal accounts through our other channels:

• Website: cnbohio.com
• Phone: 1-800-262-4663
• In Person: Citizens National Bank locations

Citizens National Bank has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Citizens National Bank channels to help address those concerns as smoothly and effectively as possible.

Links To Third-Party Sites

We may occasionally post links to third-party sites when we think you will find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.

Privacy and Security Policies

With respect to content collected through our YouTube channel, Citizens National Bank follows YouTube’s privacy policy, which can be accessed here. Please note that when visiting Citizens National Bank’s YouTube channel, when applicable you are also subject to the terms and conditions of Citizens National Bank’s privacy policy and general terms of use, as well as YouTube’s terms of service and privacy policy. To read YouTube’s terms of service, please click here.

You can learn about our company on our LinkedIn company page, Citizens National Bank.

We encourage you to visit our company page today to see how we are connected and follow us for official information about Citizens National Bank.

Important Notices

If you are a Citizens National Bank customer with a specific question about an account, you may receive assistance with banking and personal accounts through our other channels:

• Website: cnbohio.com
• Phone: 1-800-262-4663
• In Person: Citizens National Bank locations

Citizens National Bank has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Citizens National Bank channels to help address those concerns as smoothly and effectively as possible.

Links To Third-Party Sites

We may occasionally post links to third-party sites when we think you will find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.

Privacy and Security Policies

With respect to content collected through LinkedIn, Citizens National Bank follows LinkedIn’s privacy policy, which can be accessed here. Please note that when visiting Citizens National Bank’s LinkedIn page, when applicable you are also subject to the terms and conditions of Citizens National Bank’s privacy policy and general terms of use, as well as LinkedIn’s terms of service and privacy policy. To read LinkedIn’s Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.

We are always looking for ways to share information with our social media communities. You will now be able to view and engage with Citizens National Bank images and videos on Instagram.

Customer Service Inquiries

For customers coming to our Instagram account looking for assistance, we are not able to assist you in this platform. If you are a Citizens National Bank customer with a specific question about an account, you may receive assistance with banking and personal accounts through our other channels:

• Website: cnbohio.com
• Phone: 1-800-262-4663
• In Person: Citizens National Bank locations

Citizens National Bank has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Citizens National Bank channels to help address those concerns as smoothly and effectively as possible.

Moderation Policies

Our Instagram account is open to the public, which means you’ll be able to see our posts, should you choose to search for our content. While you are able to comment on our Instagram posts, we expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We may delete comments or posts that we deem to be:

• Profane, obscene, inappropriate, disruptive or unrelated.
• Indecent, sexually explicit or pornographic material of any kind – including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
• Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
• Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability.
• False, inaccurate, libelous or otherwise misleading in any way.
• Spam, or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user’s computer.

Comment and Posting Policy

For the benefit of healthy discussion, we ask that comments remain on topic. This means that comments should relate to the topic of the Instagram photo or video. While we welcome reasonable critiques, we may delete negative comments about Citizens National Bank, our competitors, partner organizations, vendors, etc. that aren’t relevant and don’t add to the overall experience.

We may delete comments that we deem to be off topic, including solicitations. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.

Our Instagram account will be moderated by Citizens National Bank employees and other third party partners. Comments will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments that we deem are abusive, inflammatory or otherwise inappropriate. Please note:

• Our Instagram account is a place for distributing Citizens National Bank image and video content. Conversations between and among individuals and Citizens National Bank are not considered a substitute channel for services or general questions. Please visit cnbohio.com for more information about specific products and services. Users are also encouraged to let us know if they like an Instagram post by adding a heart.
• Do not post material you do not have the right to post under law (such as copyright, trade secrets or securities) or due to your personal contractual or fiduciary relationships.
• Our Instagram account may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
• Our Instagram account is also not to be used to report phishing or criminal activity. If you would like to make a report, please call 1-800-262-4663 and a representative can assist you.
• Citizens National Bank reserves the right to follow, or not follow, any user from our Instagram account without prior written notice or consent for violations of community policies. We will be accepting followers on a limited basis.
• Any comment(s) which we deem to be criminal in nature, instigates or implies violence toward oneself or another may be reported to the proper authorities.

Copyright and Intellectual Property Policies

Please note the following copyright and intellectual property policies:

• Infringement on any party’s copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
• By submitting any content to our Instagram account, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
• Using our Instagram account to distribute unauthorized copies of copyrighted material, including photos artwork, text, recording, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
• Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Instagram account, you are granting Citizens National Bank nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.

Links to Third-Party Sites

We may occasionally post links to third-party sites when we think you will find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.

Privacy and Security Policies

With respect to content collected through our Instagram account, Citizens National Bank follows Instagram’s privacy policy, which can be accessed here. Please note that when visiting the official Citizens National Bank Instagram account, when applicable you are also subject to the terms and conditions of Citizens National Bank’s privacy policy and general terms of use, as well as Instagram’s terms of service and privacy policy. To read Instagram’s Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or e-mail addresses in any comment or post. If you do include identifiable information in your comment, your comment or post may be deleted.

Our Twitter profile is public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets and your tweets may even show up in search engine results (like on Google or Bing).

When tweeting with Citizens National Bank, we encourage everyone to:

• Use common courtesy and be respectful of others.
• Tweet your own original content, and avoid content that you know to be fraudulent.
• Never tweet someone else’s copyrighted work, unless you have permission.
• Never tweet personal, identifying or confidential information.

Customer Service Inquiries

If you are a Citizens National Bank customer with a specific question about an account, you may receive assistance with banking and personal accounts through our other channels:

• Website: cnbohio.com
• Phone: 1-800-262-4663
• In Person: Citizens National Bank locations

Important Notices

Because our Twitter profile is public and anyone with a Twitter account can engage with us, we cannot be responsible for views expressed other than our own.

Please note that we may unfollow a user who dramatically changes their mission and objectives, or who we feel violates our community policy.

Citizens National Bank has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Citizens National Bank channels to help address those concerns as smoothly and effectively as possible.

Interacting With Us On Twitter

Our Twitter profile is managed and monitored by Citizens National Bank. We are actively watching what people are saying to and about Citizens National Bank on Twitter to ensure we are receiving and/or offering feedback. However, because of the public nature of the platform, we simply cannot respond to or engage on all issues.

Never disclose any financial information on Twitter. Citizens National Bank will never ask you for your Social Security number, account information, passwords or PINs via Twitter. We are not responsible for the privacy or security practices of Twitter. Please review Twitter’s policies.

In addition, we discourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites. Also, we do not accept or consider unsolicited ideas. Please do not use Twitter to report phishing or criminal activity. If you would like to make a report, please call 1-800-262-4663 and a representative can assist you.

Our Twitter Handle

Tweets to or from @CNBOhio are direct communication with our employees. Please note that if we see tweets regarding questions about Citizens National Bank products, services or career opportunities, we will try to reach out to see how we can help. We want to make your banking experience better. While we will make every effort to respond to your tweets in a timely manner, we cannot guarantee that we will reply to every tweet.

Links to Third-Party Sites

We may occasionally post links to third-party sites when we think you will find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company.

Company Profiles on Twitter

Also note that twitter.com is hosted by Twitter and is governed by Twitter’s separate website policies, including its privacy policy and terms of service. These policies apply to your use of Twitter.

In addition, please note that when visiting the official Citizens National Bank Twitter page, you are also subject to the Terms and Conditions of Citizens National Bank’s privacy policy and general terms of use.

To protect your privacy and the privacy of others, please do not include personally identifiable information, such as Social Security numbers, financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.

Additional Information

For the Latest Community Information

Follow @CNBOhio to receive up-to-date information about how Citizens National Bank is empowering consumers, supporting communities and fueling economic growth in the local communities we serve.

For Customer Service

Tweets to or from @CNBOhio are direct communications with our employees. We will do our best to respond, and may also proactively reach out to people who are tweeting about Citizens National Bank products or services.

We are happy to be able to serve our customers in this way. However, there are limits to what we can discuss in a public forum like Twitter. If you have a question about a personal account or other confidential matter, we may request that you send us a direct message through Twitter with your name and phone number. At that point, a Citizens National Bank employee will follow up with you personally to discuss your issue or question in detail.

For the Latest News and Information

Following @CNBOhio lets you stay up-to-date with information about Citizens National Bank.

For Tips and Other Helpful Information

Use Twitter to help you get the most from your money through your daily routine by following @CNBOhio.

If you do not wish to receive these tweets, please do not follow @CNBOhio.