Fake Support Numbers: The Risk of Googling Customer Service Numbers

When you need help fast, whether it’s with a delivery issue, a tech glitch, or a suspicious charge, it’s natural to Google a company’s customer service number. But scammers know this too, and they’ve found ways to exploit it.

The Scam You Didn’t See Coming

Fraudsters are creating fake customer support websites and placing them high in search results or sponsored ads.¹ These sites may look nearly identical to the real thing, often with stolen logos and official-sounding contact information. If you call one of these fake numbers, you’re not reaching Amazon, PayPal, or the IRS; you’re connecting directly to a scammer. And they’re ready with a script to ask for your personal or financial information, request remote access to your device, or demand payment via gift cards, wire transfers, or cryptocurrency.

How to Stay Safe When You Need Support

Skip the ads and sponsored search results; scammers often buy these spots. Go directly to the source. Visit the official company website by typing the URL manually or using a trusted app. Many companies provide support through secure mobile apps with verified contact options. Consider bookmarking trusted links to the real customer support pages you use often.

Red Flags of Fake Support²

• The website URL looks odd or doesn’t match the company’s official domain.
• The “support agent” uses threats to create a sense of urgency.
• They ask for remote access to your phone or computer.
• You’re told to buy gift cards or pay via unusual methods.

What to Do If You Called a Fake Number

If you suspect you’ve called a fake support number, hang up immediately. If you gave remote access, uninstall the app/software and do a full device anti-virus scan. Report the scam to the real company and the FTC¹, and monitor your accounts for unauthorized activity.

Final Tip

Searching online is fast, but don’t let speed and convenience come at the cost of security. Always double-check who you’re calling; your data and money could depend on it.

¹ https://consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams

²https://www.linkedin.com/pulse/fake-customer-support-scams-dont-call-number-thomas-r-alber-wygbc